Privacy Policy
Last updated: 16 July 2024
1. Introduction
At Snoffle (“we,” “our,” “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit www.snofflefoods.com (hereafter “website” or “site”). Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
We may collect various types of information in connection with the services we provide, including:
Personal Identification Information: This includes your name, address, email address, phone number and other contact details that you provide registering on our site, placing an order, or contacting us.
Demographic information: Age, gender and other preferences.
Health Information: Any allergies, dietary restrictions, or health-related information you provide to us.
Payment Information: We collect payment details such as credit /debit card information or other payment information when you make a purchase.
Account Information: Username, password, and other registration details.
Communication Data: Messages, emails, and feedback you provide to us.
Non-Personal Information: Information that cannot be used to identify you, such as anonymous usage data, referring/exit pages, and URLs, platform types, and the number of clicks.
3. How We Collect Information
We collect information in the following ways:
Technical Data: Includes your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
Usage Data: Information about how you use our website, products, and services, such as the pages you visit and the time you spend on our site.
Cookies and Similar Technologies: Data collected through cookies, web beacons, and other tracking technologies.
Information from Third Parties: Marketing and Communications Data. Preferences in receiving marketing from us and your communication preferences. Information from third-party services you connect to our site, such as social media accounts.
4. How We Use Your Information
We use the information we collect for various purposes, including:
– Processing and fulfilling your orders, including managing payments and shipping.
– Communicating with you about your orders, inquiries, and other requests.
– Sending you promotional materials and newsletters (if you have opted-in).
– Improving our Site and services based on your feedback and usage patterns.
– Conducting analytics to understand how our Site is used and to improve our marketing and advertising efforts.
– To comply with legal obligations, resolve disputes, and enforce our agreements.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties under any circumstances. However, we may share/disclose your information in the following situations.
Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
6. Data Security
We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our servers are accessible only to authorized personnel strictly on a ‘need to know’ basis.
7. Your Rights
You have the following choices regarding your information:
Access and Update: You can access and update your personal information by logging into your account on our Site.
Opt-Out: You can opt-out of receiving promotional emails from us by following the unsubscribe link in the email or contacting us directly.
Restriction: Request restriction of processing your personal data.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings. For more information, please refer to our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read their privacy policies before providing any personal information.
10. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information from our records.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any changes.
